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Cancellation policy

Right of cancellation for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity).

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day of revocation,

  • at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery, or

  • at which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, if you have ordered several goods under a single order and these are delivered separately, or

  • at which you or a third party designated by you, other than the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces, or

  • where you or a third party designated by you, other than the carrier, have taken possession of the first goods, provided that you have entered into a contract for the regular supply of goods over a specified period.

In order to use your right of revocation, you have to inform us (relyon plasma GmbH, Managing Director: Dr. Stefan Nettesheim / Dipl.-Ing. Klaus Forster, Osterhofener Straße 6,, 93055 Regensburg / Germany, Germany, telephone number: +49 941 600 98 0, e-mail address: info@relyon-plasma.com, fax number: +49 941 600 98 100) by means of a clear statement (e.g. a letter, e-mail or fax sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. You may also electronically complete and submit the Sample Withdrawal Form or other clear statement on our website https://www.relyon-plasma.com/cancellation-policy/?lang=en. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of cancellation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for the purpose of checking their nature, properties and functioning.

Sample cancellation formIf you want to cancel the contract, please fill out this form and send it back.

Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.

– To

relyon plasma GmbH
Managing Director: Dr. Stefan Nettesheim / Dipl.-Ing. Klaus Forster, Osterhofener Straße 6,
93055 Regensburg / Germany
Phone number: +49 941 600 98 0,
E-Mail: info@relyon-plasma.com,
Fax number: +49 941 600 98 100

– I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following goods/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification)

– Date

___________
(*) Delete as applicable.

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