Relyon Plasma Rechtliche Informationen
Data Privacy

Data Privacy

Your privacy is important to us and we know it is important to you

Please read our privacy policy for information on how Relyon Plasma GmbH uses, stores and protects your personal data.

Upcoming changes to our policies

Effective since May 25th, 2018

As part of the EU’s new Data Protection Ordinance (DSGVO), which will enter into force on 25 May 2018, we have updated our data protection guidelines to include additional information that is now required by current data protection regulations.

The following topics are now more transparent for you:

  • Reasons for the collection and processing of personal data
  • Legal basis for the processing of personal data
  • Rights of data subjects in the European Union according to the DSGVO and ways to exercise these rights
  • Contact information for data protection officers

“Personal Information” is information relating to an identified or identifiable natural person.

Categories of personal data processed by Relyon Plasma GmbH:

1- Personal data that is processed when an enquiry is made to or directly to a contact person:

If you send an inquiry to one of the addresses mentioned above, your business contact data such as email address, first and last name, company address, telephone and fax number as well as reason for contacting us will be recorded and stored in our database.

2- Purposes and legal bases:

(a) Relyon Plasma GmbH processes your business contact details and the reason for your request in order to contact you regarding your request.

and exchange business interests. The legal basis for the processing of business data for this purpose is based on your consent to contact us by sending a request.

(b) Relyon Plasma GmbH processes your email address to send you important information about Relyon Plasma GmbH products, such as important product and safety information, product changes and innovations or significant changes to the privacy policy. The legal basis for processing your email address and name for these purposes is the legitimate interest of Relyon Plasma GmbH to provide you with important security or other information about your Relyon Plasma GmbH products or significant changes to this Privacy Policy and to enable you to interact with us.

(c) If you agree receiving marketing information from Relyon Plasma GmbH, Relyon Plasma GmbH will process your email address to send you marketing information about Relyon Plasma GmbH products. The legal basis for processing the email address for this purpose is your consent. You can revoke your consent at any time by sending us a short message to The marketing emails you receive from Relyon Plasma GmbH are based on the preferences specified in your customer account. The legal basis for processing this data for this purpose is the legitimate interest of Relyon Plasma GmbH to reduce the number of marketing emails sent to individual customers to a minimum by specifying which customers receive a particular marketing email instead of sending the marketing email to all customers who have agreed to receive marketing emails.

(d) Relyon Plasma GmbH processes your e-mail address to offer you the possibility of remote maintenance by linking in with our support via your login data. The legal basis for this processing is our legitimate interest in providing quality support.

3- Duration of storage: We store all data in accordance with the maximum legal retention periods. Personal data are deleted if they are no longer necessary for the performance or initiation of the contract, if there is no longer a legitimate interest on our part for further storage and/or if the person concerned is entitled to exercise their rights of intervention. Personal data from mere customer inquiries without a contractual relationship will be deleted after 6 months. Personal data of existing customers will be deleted 2 years after the end of the last business transaction.

Categories of recipients of personal data:

We may disclose personal information about you to others:

(a) if we have your effective consent in this regard;

(b) to comply with a valid subpoena, legal system, court order, legal process or other legal obligation;

(c) to enforce our terms or policies; or legal remedies

(d) to seek available legal remedies or to defend legal claims as necessary. In addition, in the event of restructuring, merger, sale, joint venture, transfer of ownership or other disposal of business operations, assets of Relyon Plasma GmbH, either in whole or in part, including in connection with insolvency or similar proceedings, we may transfer your personal data to affiliated companies, subsidiaries or third parties, unless such party to whom we transfer personal data is permitted to process your personal data in a manner other than that specified in this Privacy Policy without informing you and, if required by applicable law, to obtain your consent.

Transmission of personal data

Relyon Plasma GmbH is a global company. In order to be able to offer our products and services, we may have to transfer your personal data to other Relyon Plasma GmbH sales partnerships (see also in other countries. Personal data relating to persons residing in a country of the European Economic Area or in Switzerland as well as in third countries are subject to the control of Relyon Plasma GmbH and are processed in its name by Relyon Plasma GmbH.  All Relyon Plasma GmbH sales partnerships must follow the privacy practices set forth in this Privacy Policy.

Rights concerned

Please contact us at any time if you would like to know what personal data we store about you or if you wish to have it corrected or deleted. Furthermore, you have the right to restrict processing (Art. 18 DSGVO), to object to processing (Art. 21 DSGVO) and to transfer data (Art. 20 DSGVO).

In these cases, please contact us directly.

Changes to this Privacy Policy

We reserve the right to change our privacy policy at any time should this be necessary due to new technologies or legal regulations. Please make sure you have the latest version. If significant changes are made to this privacy statement, we will post this information on our website.

All interested parties and visitors to our website can contact us on data protection issues:

Data protection officer
Simona Lerach
Relyon Plasma GmbH
Osterhofener Straße 6
93055 Regensburg Germany
Phone: +49 941 60098-190
Fax: +49 941 60098-100

If our data protection officer does not respond to your satisfaction, you have the option of lodging a complaint with the data protection supervisory authority responsible for your federal state.


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